Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America Charles O. Rossotti

ISBN: 9781591394419

Published:

Hardcover

340 pages


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Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America  by  Charles O. Rossotti

Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America by Charles O. Rossotti
| Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 340 pages | ISBN: 9781591394419 | 9.23 Mb

When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. Mired in scandal, caught in a political maelstrom, andMoreWhen Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America.

Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti - the first businessperson to head the IRS - recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business - while it continued to collect $2 trillion in revenue.



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